Frequently Asked Questions

Are your Items true to Size?

Yes, our items typically run true to size. You can view our size chart.

How can I track my Order?

You will receive an email upon creation of the shipping label, which means your order is getting ready to be shipped with a tracking code.

Can I Exchange an Item?

YES! We want you to be happy with your purchase. Please email hello@shophemd.com with your name, order number, and reason for exchanging. Please note you would cover the cost of shipping for orders returned. Exchanges must be made within 7 days from your item's delivery date. Please note there are NO RETURNS for Orders purchased on sale. Those sales are final unless it's a quality issue or incorrectly sent.

Do You Offer Refunds?


YES! If you don't love your order, we will refund your money. Refunds must be processed within 7 days of your purchase date. Item must be in the same condition as you received it. If you want a refund, please email hello@shophemd.com for help with processing. 
Please kindly add a note as to why the order is being returned, along with your order number and name so that we can process the refund quickly. Refunds will take 2-4 business days to process back to your bank. Kindly note that you will receive an email notification once a refund is processed.

Will you Restock An Item?

Due to our careful production, some items may or may not be Restocked. Kindly send us an email if there's something, in particular, you would like restocked.